TEL: +86-27-83520855, +86-755-86396685
Email: contact@a-ts.cn
After-Sales Service Overview
During the whole product life cycle, the A&TS Technology takes responsibility for all the sold products. | ||
After get the service request, A&TS service team sends spare parts and engineers for maintainance, repair, on-site support and training. |
I) How to start an after-sales service request? |
1, An existing A&TS customer could start the after-sales service request on the Need Support page, or send email to service@a-ts.cn. | ||
2, After get your service request, A&TS service team will contact you to get all the necessary technical information of your service request timely. | ||
II) Notes for the after-sales service |
First, please do protect the nameplate on the equipment. It contains serial number and key information of the equipment. It is one of the proof of the warranty period. | ||
If the nameplate is damaged, ruined or incomplete, it takes longer time for the service team to verify whether the product is under warranty period or not. | ||
When there is a failure of the product or if you need to replace any part of the product, please contact your sales or local supplier, and submit the product failure report. | ||
1. Non-emergency matters. Please send email to service@a-ts.cn directly. Usually, your email will be replied in 72 hours. | ||
2. Emergency or urgent matters. Please call A&TS first, and then send email to service@a-ts.cn, with the 'Urgent' in the email subject. All the urgent matters will be verified, analyzed, and handled with the highest priority as soon as possible. |
III) After-sales service process |
1. A&TS service team checks the failure through phone or any on-line ways within 3 working days after receiving the product failure report. | ||
2. After A&TS service team reviews the product failure report, the spares or engineers will be sent from local or factory base for maintainance, repair, and on-site support purpose. | ||
3. If it is necessary, designated service center provides the service onsite to solve the failure. | ||
4. Then, the A&TS service team makes a follow-up phone call to confirm that the troubles in product failure report have been totally solved. | ||
5. Finally, after the customer agrees, the A&TS service team closes the service ticket. |
A&TS, automation technologies, at your services.
